Last Updated: July 2026

This Refund Policy applies to all products, services, memberships, programs, workshops, retreats, coaching, mentoring, consultations, digital products, and events offered by Sonja Alina Den Elzen through:

https://earth.sonjaalinadenelzen.com/

Please read this Refund Policy carefully before making a purchase.

By purchasing any product or service from Sonja Alina Den Elzen, you acknowledge that you have read, understood, and agree to this Refund Policy.

1. General Policy

We are committed to providing high-quality educational programs, coaching, wellness experiences, and digital resources.

Because many of our offerings provide immediate access to digital content, downloadable materials, or reserve limited spaces in programs and events, refunds are subject to the terms outlined below.

Unless otherwise stated in writing on a specific sales page or purchase agreement, this Refund Policy applies to all purchases.

2. Digital Products

Digital products include, but are not limited to:

• PDFs

• Workbooks

• Journals

• Guided Meditations

• Audio Recordings

• Video Recordings

• Downloadable Resources

• Templates

• Educational Materials

Because these products are delivered electronically and become immediately accessible after purchase, all digital product sales are final.

No refunds, exchanges, or credits will be issued once access has been granted, except where required by applicable law.

3. Online Courses and Programs

Unless a specific money-back guarantee is expressly stated on the applicable sales page, all purchases of online courses, educational programs, and self-paced learning materials are non-refundable.

Access to course materials is generally provided immediately after purchase, making the purchase final.

4. Memberships

Memberships are billed according to the billing cycle selected during registration.

You may cancel your membership at any time before your next renewal date.

Cancellation will prevent future billing but does not entitle you to:

• A refund of previous payments

• A partial refund for unused time

• A prorated refund for the current billing period

Your membership access will remain active until the end of your current paid billing period unless otherwise specified.

5. Coaching and Mentoring Sessions

Private coaching, mentoring, or consultation sessions are non-refundable once completed.

If you need to reschedule an appointment, at least 48 hours' notice is required.

Appointments cancelled with less than 48 hours' notice or missed without notice may be considered forfeited and are not eligible for a refund.

Rescheduling requests are subject to availability.

6. Workshops and Live Online Events

Registration fees for workshops, webinars, live online classes, and similar events are generally non-refundable.

If you are unable to attend, we may, at our sole discretion:

• Allow you to transfer your registration to another participant

• Offer access to a recording if one is available

• Permit attendance at a future session

These alternatives are not guaranteed and will be considered on a case-by-case basis.

7. Retreats and In-Person Events

Retreats and in-person events often require advance commitments for venues, accommodations, facilitators, and other expenses.

Unless otherwise stated in writing:

• Deposits are non-refundable.

• Payments made toward retreats or live events are non-refundable after the published cancellation deadline.

• Failure to attend does not qualify for a refund.

If an event is cancelled by Sonja Alina Den Elzen, participants may be offered one or more of the following:

• A full refund

• A partial refund

• Credit toward a future event

• Transfer to a rescheduled event

The appropriate remedy will depend on the circumstances of the cancellation.

8. Payment Plans

If you choose a payment plan, you are committing to the full purchase price of the program or service.

Cancelling participation does not cancel your payment obligations unless otherwise agreed to in writing.

Missed payments may result in:

• Suspension of access

• Removal from the program

• Collection of outstanding balances where permitted by law

9. Duplicate Payments

If you believe you have been charged more than once in error, please contact us promptly.

Verified duplicate charges will be refunded to the original payment method within a reasonable timeframe.

10. Technical Issues

If you experience technical difficulties accessing a purchased product or service, please contact us before requesting a refund.

We will make reasonable efforts to resolve legitimate technical issues affecting access.

Technical issues that can be resolved do not automatically qualify for a refund.

11. Chargebacks

If you have a question about a payment, we encourage you to contact us first so we can work toward a fair resolution.

Initiating a chargeback without first attempting to resolve the matter may result in:

• Suspension of account access

• Removal from programs or memberships

• Restriction from future purchases

• Submission of supporting documentation to the payment processor regarding the transaction

Nothing in this section limits your legal rights under applicable consumer protection laws.

12. Promotional Offers

Products or services purchased during promotional pricing, discounts, special offers, or limited-time campaigns remain subject to this Refund Policy unless a different refund policy is expressly stated at the time of purchase.

13. Gift Purchases

If a product or service is purchased as a gift for another person, any approved refund will generally be issued to the original purchaser using the original payment method.

14. Consumer Rights

Nothing in this Refund Policy limits or excludes any rights that cannot legally be excluded under applicable consumer protection laws.

Where applicable law provides mandatory refund rights, those rights will apply.

15. Changes to This Refund Policy

We reserve the right to modify this Refund Policy at any time.

Changes become effective immediately upon publication on this website unless otherwise required by law.

Purchases made before any changes will remain subject to the Refund Policy that was in effect at the time of purchase, unless otherwise required by applicable law.

16. Contact Information

If you have questions regarding this Refund Policy or believe you may qualify for an exception under applicable law, please contact:

Sonja Alina Den Elzen

Email: [email protected]

Website: https://earth.sonjaalinadenelzen.com/

17. Acknowledgment

By purchasing any product, service, membership, workshop, retreat, consultation, coaching, mentoring program, or digital resource offered by Sonja Alina Den Elzen, you acknowledge that you have read, understood, and agree to this Refund Policy.